Delacon’s AI-powered machine learning solution, Speech Analytics is the most advanced one-stop-shop for discovering all your customers’ needs; streamlining marketing, customer service and operational processes and ensuring your staff are performing their very best. Our solution has a plethora of…
An IVR (Interactive Voice Response) solution is a menu that allows callers to make a selection based on provided options by dialing in the relevant number. We’ve all heard the “dial 1 for sales or 2 to speak to a…
Delacon’s Speech Analytics technology continues to become more advanced with some groundbreaking new features that have recently been introduced. New additions such as smarter search for keywords; question- based searching and frequency analysis, allow for the most advanced and customisable…
When making high value transactions or important commitments, customers prefer to make the call. Do you know where your inbound calls are coming from? Shockingly, up to 80% of business do not. Delacon specialise in call intelligence technologies to help…
If your website is built and hosted on the Wix platform, you may have previously found that you were not able to integrate your website with service providers, such as Delacon, due to restrictions within Wix relating to third party…
The Campaign Report provides an overview and summary of the volume of calls received on each of your Delacon campaigns, allowing you to easily compare performance of numbers assigned to different channels or customers. This is broken down into the…
When a customer commences a search on the internet, call tracking captures the journey from the initial referral, through to the pages that the customer browses, right down to the page that a phone call is made from- providing Delacon…
If you would like a quick and easy way to create custom reports straight from the Delacon portal, Automated Reports are an ideal tool to use. If you're not already using this service, reports can be scheduled on a daily,…
Call tracking will give you insights into what happens before, during and after a call. By using Delacon’s call tracking solution you will have advanced ways of managing calls as well as the ability to capture valuable data about the…
Delacon recommends that some businesses may want to disable call reporting in their Google Ads to ensure desired call flow is not impacted, taking away from optimal customer experience. This applies for businesses combining Call Extensions with automated geo-routing of calls, both…
