How Flight Centre used a range of partners, including Delacon, to optimise their customer experience On 25 March 2021, Clinton Hearne from Flight Centre joined Sandra Pigram from Delacon to talk about Customer Experience optimisation. Here’s what we learned from…
Google is phasing out third party cookies, but what does that mean for Delacon’s Call Tracking software? Last year, Google announced that support for third-party cookies will be phased out on Chrome browsers by 2022. Other browsers, such as Firefox…
Delacon is the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud. This allows you to link your web analytics, call tracking data, and AdCloud account. This can lead to greater return on…
Delacon has a whole range of services and solutions, and if you’re using just a part of those services, you might be missing out on valuable insights. By taking full advantage of the full suite of Delacon services, you can…
Domo is an all-in-one platform that combines your data and transforms it into actionable insights. Delacon’s analytics and reporting integrates directly with Domo, allowing you to combine your call reporting with your online metrics to fully understand your business data.…
Delacon’s online number ordering tool is a quick and easy way to add new tracking numbers to your Delacon account. The tool is accessed through the Delacon Portal, so you have access to new numbers at your fingertips. Having the…
Delacon continues to improve its dedicated portal. In our latest update, we have made a small but crucial improvement to the process of creating a new user. Until now, whenever you created a new user in the Delacon Portal, you…
If your company takes calls over the phone, you know better than anyone that a phone call is a valuable source of business. Even in our online age, calls are important – over 40% of all online-search-related conversions take place…
Customers call your business for all kinds of reasons – to buy your product, to get support, or they might have other questions. Hopefully, these calls are positive experiences for everyone, but sometimes that’s not the case. You probably don’t…
With Delacon’s automated reports, you can get the information you need, delivered straight to your inbox, when you need it. You can choose when you receive your reports – choose from daily, weekly, or monthly. You can send the reports…
