By recording calls generated by your marketing initiatives, you’ll gain a better understanding of your leads which will help put your customers at the heart of your business operations. After reviewing the recordings, you’ll be able to improve customer service and enhance your sales techniques.
All recorded calls are saved in .wav format and are stored on a secure server for a period of up to one year. The recordings can be accessed at any time through Delacon’s reporting tool. Alternatively they can be emailed directly to a team member.