Many businesses often wonder how to improve efficiency in their services while also improving time management within the business itself. Delacon’s Call Tracking capabilities are a great step in the right direction for businesses looking to improve and provide a…
The structure of a business's call centre system has a direct impact on the customer service experience they can provide their callers. For a business to answer all inbound phone calls and keep track of how many calls were unanswered…
In an exciting recent update, Delacon has announced an integration with Ruler Analytics. In this article, we’re going to be outlining some of the amazing benefits businesses can expect to attain in relation to inbound leads and marketing activities when…
If you run a business which receives thousands of calls a day, you would understand that managing call inflows and volumes is integral to running an efficient and profitable business. With advances in technology and the increased importance users…
