According to Forrester Research, a customer who initiates an inbound call converts 30% faster, spends 28% more, and has a 28% higher retention rate. In our technological age, consumers are being driven to call companies via more sources than ever before.…
In order to convert more travel customers, you must consider some key trends that will set you up for success, the phone call being one of great importance. Think about this: research shows that 60 per cent of mobile searching…
Delacon’s AI-powered machine learning solution, Speech Analytics is the most advanced one-stop-shop for discovering all your customers’ needs; streamlining marketing, customer service and operational processes and ensuring your staff are performing their very best. Our solution has a plethora of…
An IVR (Interactive Voice Response) solution is a menu that allows callers to make a selection based on provided options by dialing in the relevant number. We’ve all heard the “dial 1 for sales or 2 to speak to a…
Delacon’s Speech Analytics technology continues to become more advanced with some groundbreaking new features that have recently been introduced. New additions such as smarter search for keywords; question- based searching and frequency analysis, allow for the most advanced and customisable…
When making high value transactions or important commitments, customers prefer to make the call. Do you know where your inbound calls are coming from? Shockingly, up to 80% of business do not. Delacon specialise in call intelligence technologies to help…
