1. What is required to add call tracking to our website?
  2. A small piece of javascript code is added to every page on which you would like to track and have your 1300 number displayed.
  3. Does it take a long time to set up?
  4. Once the contract is signed, our Phone Lead Alert Call Tracking solution can be set up in as little as 24 hours!
  5. What is the cost for Phone Lead Alert, Call Recording, and Dynamic Numbers?
  6. Delacon rates are the most competitive in the industry. To receive the latest rates call us at 1300 990 999.
  7. Do I need to install any software or purchase any hardware?
  8. No -- Delacon is a fully hosted cloud based service and that's the beauty of Delacon's Phone Lead Alert call tracking solution. If you are using keyword tracking then you only require the javascript code that you add into your site, there is nothing more for you to install or purchase!
  9. I already have a 13/1300/1800 or any Australian landline number. Do I need to purchase a new one?
  10. No, we can port any number over to Delacon.
  11. Can you measure both organic and paid keywords for users that call from my website? And what search engines are tracked?
  12. Yes. Delacon tracks both organic and paid keywords in any search engine on Internet! In addition to Phone Lead Alert’s detailed online call reporting, your business can now also view customer call traffic in your own web analytics account. For more information on creating a Google Analytics Profile for tracking, refer to our tutorial here: Google Analytics and AdWords Integration Tutorial. There is also another reference here. Delacon now also offers the ability to import Google Analytics data into Google Adwords to recognize Analytics Goal conversions as Adwords conversions.
  13. How does Call Recording work? Can I record inbound and outbound calls? And is call recording included as part of the Phone Lead Alert solution?
  14. Call recordings are available instantly after the end of the telephone call and can be accessed through Delacon's web portal, where you can listen to the recordings and download them in .wav format to store on your computer or copy to an external hard drive or burn onto CD or DVD. We offer BOTH inbound and outbound call recording. More information on Call Recording can be found here. Call Recording is in addition to Phone Lead Alert and can be integrated for a small additional cost.

    Please call us at 1300 990 999 to get set up.

  15. What tracking information is provided to me about the users who have called my 1300 number?
  16. Please see below for a list of features that our custom reporting system details:

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  17. Can you please explain the Call Whisper feature you include with Phone Lead Alert?
  18. Call Whisper provides instant notification about the origin of incoming calls, before the call is connected to the customer.

    Before an incoming call is connected, the operator/customer service agent will hear a short message informing of the origin of the incoming call. For example, the whisper message might say “Another lead from your Google Adwords campaign” or “Another lead from your radio ad”. Delacon has a number of standard whisper messages. Alternatively, you can design your own.

    The caller does not hear this message – instead they continue to hear the ring tone (or a short recorded message about the business). More information on our call whisper feature can be found here. Call Recording is in addition to Phone Lead Alert and can be integrated for a small additional cost. Please call us at 1300 990 999 to get set up.
  19. What are Rolling Numbers and how do they work?
  20. Rolling numbers allow you to track every caller from your website even if there are multiple visitors calling your website at the same time. Each visitor is allocated a unique number from your pool of available numbers. By doing this, all keywords searched by your website visitors can be accurately tracked. The quantity of numbers you require is determined by your website traffic and numbers are recycled after a period of time.

    If you would like to see how many rolling numbers you may need, you can launch the 1300 Rolling Number Calculator.

    Here is a handy illustration that may help you better understand the concept.

  21. How long would it take to port my existing 1300, 1800, or landline number?
  22. Within 5 - 7 business days, we can have your 1300 or 1800 number succesfully ported to Delacon. Landlines may take a bit longer.
  23. Can I change the terminating number any time myself ?
  24. Yes, your termination number can be changed by you at anytime within our reporting interface. You can also change the time of day routing so that different numbers appear at different times. These options appear withn the same interface. See this question: How to change time of day routing
  25. Can I have just google/ yahoo / bing paid and organic links go to my 1300 number, but all other traffic, including direct to URL go to my landline/mobile?
  26. Yes. Just enter your phone number in the Business ID input field.  Enter your 1300 number in the One Three Hundred Number inout field. 

    From the bottom three options (where the green arrows are in the image above) select the last option (Track Google, Yahoo, and Bing).  This will allow you to track ORGANIC and PAID links from the major search engines by directing them to your 1300 number.  And any other traffic, will go direct to your Business ID phone number.

    Click the little ? link next to that option, and a page will load with your tracking code that needs to be added to every page of your site you want tracked.

    This is what each option means:

    Track Google Paid ( track users coming from Adwords )

    All references ( track users from ALL referrers )

    Track from Google, Yahoo, and Bing ( track users coming from the major search engines - includes Google and Google paid, Yahoo and Yahoo paid, and Bing and Bing paid services )
  27. How can Delacon's call tracking help my business?
  28. If you spend money advertising online with the intention of people calling you, then you need Delacon's call tracking. Our call tracking will show you which of your online advertising is resulting in telephone calls.

    Our call reporting will show you, for each call, from where on the internet that caller came. For example, call 1 came from the caller clicking on your Google AdWords campaign, arriving on your website and then calling you. Call 2 came from the caller clicking on your Facebook ad. Call 3 came from someone searching keywords in Google, arriving on your website and then calling you.

    Delacon's call tracking is so powerful that you'll even know the EXACT keywords that a caller searched in Google, Yahoo, Bing etc, and you don't need to tag individual keywords in order to track them.

    This means you can re-evaluate your online advertising spend, and focus your budget on campaigns that result in telephone calls, rather than just clicks to your website.

    Google Analytics can only show what online advertising resulted in people clicking through to your website. Delacon's call tracking completes the other half of this picture and tells you what online advertising resulted in actual telephone calls.
  29. How soon can I use Delacon's call tracking?
  30. You can be up and running within 24 hours.
  31. What are missed call emails?
  32. Everytime a call goes unanswered we instantly send an email to you with details about the call. This includes the caller's number (unless witheld), and the time and date of the call. You can ring back the caller while the lead is still hot.

    Also, if the caller left a message, you would also receive an email with the voicemail!
  33. Do I need to change my current phone number/s or make any changes to my phone system?
  34. No. You don't need to change your existing phone number and you don't need to make any changes to your phone system. All incoming calls are instantly and seamlessly diverted to your current phone number (landline or mobile). And because Delacon's system is a fully hosted cloud based solution, you don't need to install any software or make any hardware changes. Click here for more information about the benefits of Delacon's cloud based solutions.
  35. What information will the reports give me about my online advertising and marketing?
  36. Delacon's reports will show you which of your online advertising and marketing is generating telephone calls to your business. You'll know which of your calls were generated by Google AdWords click throughs, Facebook ad click throughs etc. You'll even see the exact keywords searched by someone in Google who ended up clicking through to your website and making a telephone call.

    In addition, Delacon's reports will tell you:

    • The time and date of the call;
    • The geographical location of the call;
    • The telephone number of the caller (unless witheld);
    • The type of device the caller used to surf to your website (e.g. iPhone, Android, Firefox web browser, etc.);
    • The internet service provider of the device the called used to surf to your website;
    • The IP address of the device the caller used to surf to your website.
  37. We've already got a 1300 number that is promoted in our advertising. Won't having multiple numbers confuse people?
  38. You can continue to use your 1300 number for your business cards, letterhead, website etc. Delacon can configure your call tracking so that when a visitor arrives at your site directly (by typing your website address directly into a browser) they'll see your existing 1300 number. When a website visitor arrives at your website from any other avenue (eg by clicking on a Google AdWords ad) they'll see one of your call tracking numbers.

    People generally don't remember phone numbers they encounter when surfing the internet and tend to call the number they see on a website straight away. Most people won't even notice that they're ringing a number that's different to your primary 1300 number.
  39. We've already got 1300 numbers and we don't want to lose them. Can we use them with call tracking?
  40. Yes. You can port/transfer existing 1300 numbers (and landline numbers) to Delacon and use them with the call tracking service. You continue to own the numbers at all times and you can port/transfer them away from Delacon.
  41. I do not want to be locked into a contract. Do you lock your customers into a contract?
  42. No, we don't lock you into a contract. We're confident about our products and we're sure you'll find them so powerful and useful that you'll want to just keep using them, so we don't require you to sign up for a lengthy contract period. We only require 30 days notice of cancellation.
  43. Do we need to buy any hardware or software to use Delacon's call tracking?
  44. No. Delacon's call tracking is a fully hosted service so you don't have to spend any money on expensive hardware or software and the associated installation costs. Delacon’s hosted services are housed in the Equinix Sydney IBX Data centre. The Equinix Data centre is on the Federal Government Data Centre Panel, and all facilities are ISO27001 certified.
  45. How quickly are the call reports updated?
  46. As soon as the call finishes! Delacon's reporting is a state-of-the-art real-time system and so call data is available instantly.
  47. Can you supply a gold 1300 number (eg 1300 XXX YYY) or a 1300 word number (eg 1300 DOCTOR)?
  48. Delacon doesn't supply special 1300 numbers but you can purchase these directly from the Federal Government's Smart Numbers website: http://www.smartnumbers.com.au/smartnumbers/action/viewHome. If you purchase a number from this website you can then easily transfer/port that number to Delacon.
  49. To what countries do you provide toll free and DDI landline numbers?
  50. We provide toll free and DDI landline numbers in any location. Please contact us for our international rates and to get set up.
  51. What sorts of call tracking reporting does Delacon provide?
  52. To see an overview of the call tracking reports Delacon provides, you can view this pdf document here.
  53. Do you offer a referral program? And if so, how does this compare to becoming a reseller?
  54. Yes, we do offer a referral program. You would receive a 5% commission and we would charge the client a higher monthly fee than if you sold directly.

    If you are reselling our product you will see your clients numbers under your account. If it is a referral you will not. The clients passport is needed in all cases, this is a requirement for us supplying Singapore numbers.

    If referring, the 5% is ongoing. If you are reselling you can sell at whichever rate you wish to your clients.


  1. When logged into the portal, how do I check my account credit/balance?
  2. If you are on a pay account, please go to: Customer Call Report -> Menu -> Billing Report.



    If you have multiple clients, we bill you and you may bill your client as you see fit.

    Remember this is a pre-paid service so we'll automatically add funds as your balance falls low. All you'll need to be concerned about is the monthly fee we charge YOU, your client's number (and any other numbers you buy) and the call charges we charge YOU (for your number, and your clients' numbers). You can then charge your clients whatever you want.

    And if you've given your clients their log in to the portal, they will be able to see all the call reports but NOT the call charges.

    From billing. choose break down of total monthly call charges.
    You can then copy this into a spreadsheet and see your clients 1300 number bills and yours.
  3. Where can I find the instructions to setup Google Analytics Custom Report for the call tracking?
  4. Go to Customer Call Report -> Menu -> Add Google Analytics, then select tutorial "How to get a profile id " and then you can read the tutorial here: Google Analytics and AdWords Integration Tutorial. Another reference can be found here.




  5. How to activate time of day routing?
  6. Select "edit your dealer" and then click on the pencil button where you can configure the time of day routing.









  7. How to change time of day routing?
  8. Within your web interface you can make a number of changes including to the termination number(that is, the number that will answer the call) and time of day routing.

    The steps below show you how to make these, and other changes:

    Step 1:
    Once logged in, click on the relevant customer on the "login ID" column


    Step 2:
    You will be routed to another login screen just like what you see in step 1. On this screen the User ID will already be filled in, you will just need to enter the password for this particular client. Note: you can just fill in the particular User ID and password in step 1(instead of going to step 3) if you already know it.

    Step 3:
    First click the "settings", second click the "MENU"

    Step 4:
    Click "Edit Details" and you will then be able to do the following:

    1. Change the termination number(simply delete the existing number and enter the new number).
    2. Configure time of day routing(by clicking the pencil icon next to the "Termination Number" box) - see instructions bellow.
    3. Change the Business Name and Category.
    4. Change the email address for Missed Call Alert emails.
    5. Turn the whisper message On or Off.
    IMPORTANT:
    Once you have made these changes, remember to click the "Submit" button at the bottom or your changes won't be made!







  9. How can I configure my time of day routing?
  10. Step 1:
    Click the pencil icon next to the "Termination Number" box.

    Step 2:
    Click "New" at the bottom of the page:

    Step 3:

    Configure as required - Select the day, the start and end time, the contact method, the email address for Missed Call Alert emails, the termination number and the transfer time. The phone number will ring the designated number of seconds and then divert to voicemail. Make sure to click the "Add Routing Time" at the bottom!

    For example, to have incoming calls on Tuesday between 10:00 to 16:00 to transfer to 1234 5678 for 15 seconds and then divert to voicemail sent to info@mycompany.com, this is what you would need to fill in:

    Remember, you can add multiple routings for the same day, just by clicking the "New" again and completing all the details above.

    Step 4:
    To cancel a routing just click on the "X" next to it:

    IMPORTANT:
    Once you have made these changes, remember to click the "Submit" button at the bottom or your changes won't be made!

  11. How can my clients configure their time of day routing?
  12. The time of day routing will route calls to certain numbers during certain days of the week and certain times of the day.

    First, log into your portal that you have been provided.
    Once logged in, click on the SETTINGS tab and click on the large MENU button.




    Then click on the Edit Details link.



    Then click on the CONFIGURE TIME OF DAY ROUTING icon.



    Then configure your time of day routing as needed. See image below and explanation on how to do this below image.

    You can click the E button to edit the details.

    Basically, the PHONE column sets the path that the caller will be routed to when no one picks up on that phone number. So, as an example, for Thursday, the caller would first be connected to: 0280652XXX; and when this number is not connected, the caller would be routed to: 0280849XXX; and when that caller is not connected the caller would be routed to: 0280652XXX; and when that caller is not connected the caller would lastly be routed to 0413858XXX. And if that number does not pick up, the caller would be asked to leave a message. Note that each number is separated by a semicolon with no spaces.

    This would ONLY happen between 7am until 17:30. And from 17:30 – 22:25 the call would be routed to 0413858XXX;

    The TRANSFER TIME column sets out the time between the phone numbers being transferred. For the numbers currently listed between 7:00am – 17:30, the transfer time between each call is 20 seconds. This means each call would ring for 20 seconds, and then be routed to the next number. That call would ring for 20 seconds, and then be routed to the next number, and so on. This gives the receiver ample time to answer the call.

    On Saturday and Sunday, the call is routed to 0413858XXX and would ring for 5 seconds before being transferred to voicemail. The times for Saturday and Sunday are 7:00am – 22:30.
  13. When my 1300 number doesn't answer, it goes to a message saying "The dealer you have called is not available," rather than to my landline's answering service. How do I change it?
  14. Step 1:
    Change Transfer Timeout:

    Once logged in, click on the pencil icon in the first column against the relevant business name.





    Step 2:
    Click on the pencil icon next to the "Termination Number".

    Step 3:
    Click on "New"

    Step 4:
    Under time of day routing, select Day, Start & End time, desired contact method and transfer time.

    By changing the transfer time, you will change the time after which the default message is not available. A good timeout value is 50 seconds - your answering machine will kick in before this.

    Repeat the above for all days for which you would like to change the transfer timeout.

  15. How can I display the Delacon 1300 number on the site with spaces (1300 123 456, for example) rather than as 1300123456?
  16. Login and goto the business ID section and put a space in the business ID field.



    Once you do this please close your browser re open and test.

    As long as you don’t have rolling numbers everything should be fine. If you have rolling numbers then this field has no effect. Contact Delacon and we can integrate spaces for your rolling numbers.

  17. If the Delacon number is published on a web page without the Delacon tracking code - what will happen?
  18. You will need to put the Delacon code in all pages and then the number will show up in place of the javascript code.

    If you dont have the code on your website, then Delacon will still track the number of calls, the duration, etc. that come to your website, but you wont be able to find out the referrers or the keywords used.
  19. My 1300 number is a graphic. For circumstances that don't require tracking, how do I hide it?
  20. Please view our call tracking integration pdf that will explain in detail how to do this.

    There is a detailed pdf that explains how to do it. It can be found by clicking on the pencil icon to edit the details of any business. Then scroll to the bottom of the page to see the link called How to Integrate Call Tracking:

  21. How do I change my default voice mail message?
  22. Step 1:
    After the transfer timeout, the default voicemail message("The dealer you have called is not available..") is played.

    The default voicemail message can be changed as following:

    Click on "Settings" -> "Menu" -> "Change Voice Mail"



    Step 2:
    Select the dealer and browse to custom voicemail's wav file, and the click on "Upload".

    After uploading, this new message will be played if a call is not answered after the transfer timeout (default 20 seconds).

    IMPORTANT:
    The wave file you upload must conform to certain restrictions.
    To record a .wav file to upload as a voice mail message, see the instructions at http://vxml.delacon.com.au/phpBB2/viewtopic.php?t=127

    If you have any difficulty, a Delacon technical support team member will be happy to assist you.

  23. How do I white label Delacon and create an individual log-in for my client?
  24. Step 1:
    Click on the add new customer button. Fill out your customers information and hit submit. Return to the previous page to confirm that the customer was added successfully.



    Step 2 (optional):

    If you need to edit the customer information, click the small pencil icon next to the relevant client:



    Change the email address (its's currently your email address) to the email address of your client, then click submit.

    Step 3 (optional):
    You might want to brand the interface with your logo so your client sees it when he/she logs in.

    To do this, click on the "Setting" tab, then click the "Menu" button, then select "Upload Logo". You ca now upload your company's logo, which your clients will now see when they log into their accounts.

    Step 4:
    Finally click on the "Business Directory" tab. On the far right, in the Login ID column, you will see the log-in ID for that client - note the login ID is in the format name@email.com:XXX.
    The default password is always "cgp".

    You are done! Your client can now log-in using their log-in ID and password. You might want to log-in first as them so you are aware of what they'll see.

  25. How can I white label the portal, such as adding my own logo?
  26. LOGO

    You can easily upload your own logo to the system:

    Step 1:

    You might want to brand the interface with your logo so your client sees it when he/she logs in.

    To do this, click on the "Setting" tab, then click the "Menu" button.




    Step 2:
    Select "Upload Logo". You can now upload your company's logo, which your clients will now see when they log into their accounts.




    EMAIL
    You can white label the email alerts that are sent as well.

    For email alerts that our system sends out, the "from" address would be:
    YOURDOMAIN@delacon.com.au and we can route all replies to this address. Please contact us if you would like this.

    Also, for an additional fee, we can customise our email alert system so that emails are sent to abc@yourdomain.com.
    When your clients see the email alert, they will see it as coming directly from your company!

    PORTAL
    You can create your own DNS to forward to delacon's IP address so that the URL of the portal would contain your domain with a subdomain of your choosing.
    To do this, follow the instructions below:

    To create your own URL for call tracking, you need to create a subdomain first -- your host provider can help you do this.

    For example, http://tracking.yourdomain.com.au (it can be any name you wish of course).

    This subdomain should point to: 202.177.212.13

    Your host provider can provide information on how to get your subdomain to point to an external IP address.

    Once this is done, you can login to the site by simply navigating to:

    http://tracking. yourdomain.com.au/site/jsp/login.jsp

  27. How to change the whisper message?
  28. To change the whisper message please follow the steps here:

    Step 1:
    Once logged in, go to Settings ->Change whisper.



    Step 2:
    Upload your recorded whisper message using the following instructions: http://vxml.delacon.com.au/phpBB2/viewtopic.php?t=127

    IMPORTANT:
    The wave file you upload must conform to certain restrictions.
    To record a .wav file to upload as a voice mail message, see the instructions at http://vxml.delacon.com.au/phpBB2/viewtopic.php?t=127

    If you have any difficulty, a Delacon technical support team member will be happy to assist you.

  29. Does the Billing Report give a monthly total of the call charges for each number?
  30. Yes. When you are in the online portal, select the Custom Call Reporting tab. Then click the Menu button, and select Billing Report.




    On the right-hand side of the Billing Report screen, is a table that will allow you to view the monthly bill for each client.




    Click on the View Billing link listed next to each client. Please wait a few moments for the screen to load.



    Once loaded, you can view the month of your choice by selecting the calendar icon at the top left, choosing the month you require, and pressing the Go button.

  31. My view currently does not show the monthly total to the right. How can I view my monthly totals?
  32. When you are in the online portal, select the "Custom Call Reporting". Then click the Menu button, and select "Billing Report".





    Just above the "View Report" button, there is a drop down menu which will list all the numbers.
    Select the appropriate number from the drop down menu.
    Select the "Total Monthly Call Charge" option, and then the relevant month and click "View Report".

    This will show you the total call charges for that month for the selected number.

  33. Does Call Distributor allow you to divert to multiple answering points?
  34. Call Distributor
    Traffic can be distributed at a pre-set ratio among a number of termination points. For example, if the first number is busy or does not answer after ringing for 15 seconds, the system can divert to either a voice to email system or to another telephone number.

    Call Flow
    Call Flow is call diversion to alternative destinations if the primary number is busy.


    To set up the above features, do the following:

    Step 1:
    Once logged in, go to the Edit details page.




    Step 2:
    Add or edit a Termination Number by adding your numbers in the order you wish the round robin to occur. Make sure you input a semicolon in the middle.

    For example:

             0293024811;0293084177;0398122873

    then click to replace.



    The call flow will dial the first number and continue to the last number if it is not answered anywhere along the way.

    As long as the answering machine on the mobile or landline does not answer, Delacon's system will continue the round robin.

  35. How can I automate and integrate using XML with Delacon System?
  36. To do this, please have a look this document.
  37. How can I show / hide cancelled numbers?
  38. By default, cancelled numbers are displayed in the Call Report. To remove cancelled numbers, follow these steps:

    Step 1:
    To hide cancelled numbers, click on the 'Customer Call Reporting' Tab. Then, click on the MENU button.
    In the menu, select, Call Report.



    Step 2:
    Uncheck the ALL button. This will hide cancelled numbers from being shown.
    Click the 'Generate Report' button to view the results.

  39. How do I add call tracking code to my site?
  40. To add call tracking to your site, just follow the steps as outlined in the call tracking pdf. This pdf can be found by logging into your account at http://vxml5.delacon.com.au/site/jsp/login.jsp Then, click on the BUSINESS DIRECTORY tab. Then, click on the pencil icon next to a any dealer.

    On the edit page that loads, scroll to the bottom of the page and you will see a link as shown below. Simply click to open the pdf, and it will walk you through the steps to integrate call tracking.

  41. How do I add call tracking code to my MOBILE site?
  42. To add call tracking to your site, insert a small bit of javascript code to every page on your site that you want to track.
    You will need to do just two steps.

    Step 1:
    Insert the code below just after the closing head tag in your html.
    IMPORTANT:
    Make sure you edit this by changing your c_id number (client id number) to your client id. This is highlighted in blue below.
    Also, change the 1300 number to your 1300 number. This is highlighted in red below.


    TRACKING CODE: Make certain you edit it first as outlined above
    <!--delacon start--><script type="text/javascript">var cookieval = ""; if (document.cookie.length > 0) { var search = "delaconphonenum="; var offset = document.cookie.indexOf(search); if (offset != -1) { offset += search.length; end = document.cookie.indexOf(";", offset); if (end == -1) { end = document.cookie.length; } cookieval = unescape(document.cookie.substring(offset, end)); } } if (cookieval.length > 0) { var numDivVar = document.getElementById("numdiv"); if (numDivVar) { numDivVar.innerHTML = cookieval; } } else { var refStr = escape(document.referrer); document.write(unescape("%3Cscript src='http://vxml4.delacon.com.au/sited/ref/phonenum.jsp?c_id=123&ref=" + refStr + "' type='text/javascript'%3E%3C/script%3E")); } function execDelaconJS() { var numDivVar = document.getElementById("numdiv"); if (numDivVar) { location.href = "tel:" + numDivVar.innerHTML; } else { location.href = "tel:1300123456"; } } </script><!--delacon end-->

    Step 2:
    On the button or link that the user clicks on to call the number, you add this link:

    IMAGE LINK:
    <a href="javascript:return false;" onclick="javascript:execDelaconJS();" alt="Call Now"><img alt="Call Now" src="PATH TO YOUR IMAGE" /></a>
    TEXT LINK:
    <a href="javascript:return false;" onclick="javascript:execDelaconJS();" alt="Call Now">CLICK TO CALL NOW</a>
  43. How do I view the call length of each call?
  44. Click on Call Report - Version 1 or Version 2, under the Customer Call Reporting tab.
    In the reporting table that loads, you will see the duration of each call under the Time(sec) column.

  45. How do I alter the time before Delacon's default voicemail kicks in?
  46. To alter the time the phone rings before the voicemail message plays, you must first configure time of day routing. To do this, you must do the following:


    Step 1:
    Click on edit against the relevant department for which you would like to extend the ringing time.



    Step 2:
    Click on New.




    Step 3:
    Define Day, time, transfer method (transfer and/or email),Phone, email and Transfer time.
    The transfer time will be the time for which ringing occurs before voicemail message kicks in.


  47. I have a number of clients. How can I set it up so that if visitors to my clients' websites come from a paid campaign they see a unique 1300 number, but if the visitors reach their site in any other way, they see the clients regular phone number?
  48. You can configure this by clicking on "Business Directory tab" and selecting the pencil edit icon next to the Business name you want to track.



    Then, scroll down to the "Call Tracking" row. You can then select only paid searches to track. This will then display the tracking 1300 number for paid clicks.

    For example, I have chosen “track google paid” only.

    If I come from a Google paid search the number that will show on the website might be 1300123121 (i.e. the 1300 number field). But if I come from anywhere else, the number that will show up will be the business ID field (1300999888)

  49. How do I track my calls from different sources and input them into google analytics? For example, how many from calls from Facebook; how many from Twitter; how many from etc.?
  50. You can track your calls from any source by typing the name in the landing page url.

    You will see the parameter named "utm_source", which is specified for this usage.

    Add the parameter named "utm_source in the the landing page url:





    As a result, in the Google Analytics Report, in the second level of  "call count", has branches which show call counts for each name.
    Level 1 - Call Count



    Level 2

  51. How do I integrate Delacon's call tracking into Google Analytics / Adwords?
  52. Please download the pdf located here which offers a tutorial on how to integrate Delacon's call tracking into Google Analytics / Adwords. You can also find another reference here.
  53. Not every call that is marked from Google Paid in our systems is converting live. Why?
  54. The user may not call the number she sees on your website and call straightaway. And if the user notes down the number from the screen, closes the web browser and calls back later, then it will be an offline conversion, not live conversion.

    If you are straightaway matching the numbers of analytics conversions for your_webpage.html against the conversions in Adwords, then it may not match google analytics due to the fact that it was not a live conversion.

    You will then see this data in the Delacon offline Google Analytics Reporting.
  55. How can I make sure that my keyword tracking is accurate?
  56. Your site may require rolling numbers. Please refer to the question below on rolling numbers.

    You will require enough rolling numbers on your website so as to to optimally track your callers. To calculate how many rolling numbers your website requires, please launch the 1300 Rolling Number Calculator or see this link.

    Once you work out how many rolling numbers you require, please email sales@delacon.com.au or call 1300 990 999 to order rolling numbers and please outline for which c_id you want those rolling numbers applied. If you are not sure how many rolling numbers you may need on your site, Delacon is happy to assist you in analysing the optimal number of rolling numbers you require.
  57. What are Rolling Numbers and how do they work?
  58. Rolling numbers allow you to track every caller from your website even if there are multiple visitors calling your website at the same time. Each visitor is allocated a unique number from your pool of available numbers. By doing this, all keywords searched by your website visitors can be accurately tracked. The quantity of numbers you require is determined by your website traffic and numbers are recycled after a period of time.

    If you would like to see how many rolling numbers you may need, you can launch the 1300 Rolling Number Calculator.

    Here is a handy illustration that may help you better understand the concept.

  59. Are rolling numbers based on how far apart the calls are?
  60. Not exactly -- the tracking number that is displayed is not to do with how far apart the calls are but how many visitors were on the site at the time of each call.

    For example, if there are 5 visitors to the site at once and there is one tracking number, if one user makes a call we are unable to tell which site visitor it was. But if there were 5 unique numbers available and each user had a different number displayed then we can successfully match any call to a browsing session, even if only one call is made. The more rolling numbers available the greater the accuracy will be in busy periods.
  61. My business is a directory. How would rolling numbers work for my business?
  62. The rolling number formula is a bit different if you are a directory and you require multiple numbers and you want to do call tracking.

    Say for example you have
    • 300 clients that all require unique numbers; and
    • 145,000 unique hits in a month.

    Hits per client will be:
         145,000 unique hits / 300 clients = 483 unique hits / client

    So, per client per minute will be:

         483 / (30 days * 12 hrs * 60mins) = 0.022;

    and if each visit is for an average of 6 mins, you will need:
         0.022 * 6 = 0.132

    Rounding up, you will therefore require just 1 number per client.

    Of course the way to deal with this need for numbers is to prioritise which clients you want to track - there will always be some clients more popular than others, so might we suggest that you draw up a list of the top 100 most popular clients for the customer, and distribute to them 2 rolling nos. whereas the remaining 200 clients will be on 1 unrolling nos. You will still achieve a high degree of accuracy with the 200 clients, and outstanding accuracy with your top 100.

    Note that directories need different codes and they should contact us for the code they require. Extra charges will apply for this code.
  63. Does Delacon support omniture integration?
  64. Yes! Omniture has special tags for:
    i) google paid such as &/?cmp=sem.

    ii) affiliate &/?cmp=aff:

    iii) email &/?cmp=e:, &/?cmp=eml:

    iv) Alliance:?/&cmp=all:

    v) Social media:?/&cmp=soc:
    Delacon now supports this and other omniture special tags. For more information on omniture support please contact us.

  65. How do I just track Google paid or just Google / Yahoo / Bing?
  66. For google paid, all you need to do is click the button "Track Google Paid" and in the “Business ID” field you must put in the clients real termination number.

    The termination number you put in the Business ID field will be displayed on your website for users not coming from a Google Paid source. So, for instance, users coming directly to your site, or if they click on an organic link in Google, will see this Business ID termination number. For users who click on a paid Google ad, they will see the 1300 number listed in the "One Three Hundred Number" field.



    However for tracking yahoo, bing and google paid, you need to click the button in edit details "Track Google Paid, Yahoo Paid, Bing Paid" .

    And on your search URL's, you must also do the following:
    ?campaignsource=yahoo_bing

    So, for example, in yahoo, your Yahoo Text ads may currently be tagged likes this:
    ?utm_source=yahoo&utm_medium=cpc&utm_campaign=drjakelimsydney

    You then just add the ?campaignsource=yahoo_bing onto the existing URL string like this:
    ?utm_source=yahoo&utm_medium=cpc&utm_campaign=mycampaignname&campaignsource=yahoo_bing

  67. How do I format my number, such as add spaces?

  68. You can format your number as long as you dont have rolling numbers. if you do have rolling numbers then you can not format your number.

    Step 1:
    To format your number, login to your account, and click on edit dealers.




    Step 2:
    Edit the dealers 1300 number and also edit their Business ID field by adding or subtracting spaces. Once done click Save.





  69. Do I put the tracking code in place of the google analytics tracking code?
  70. No. There is no need to remove your Google Analytics tracking code. Delacon's tracking code works alongside your Google Analytics tracking code.
  71. I added my tracking code into my site. How do I know that it is working correcty?
  72. To verify that your tracking code was successfully emedded in your page, you can check 2 things:

    First, login and then click the Customer Call Reporting tab. Click the yellow MENU button and select: Referrer Websites and Keywords.



    Check the latest data entry on the grid. Now, close your browser and then reopen and then go to Google (or some other search engine) and do any type of search for your website. Click a link that takes you to you a page on your website that has tracking code in it.

    You should see your 1300, 1800, or landline number that you are using tracking purposes on that page.

    Now, dial that number.

    Second, log back in to your Delacon account, and click on the Customer Call Reporting tab again, and the Referrer Websites and Keywords in the yellow MENU button on that page again.

    You should see the referrer website data listed in there that you just came from.

    Then, click on the yellow MENU again and this time select, Call Report - Version 1.



    You will see your call with all referrer data in there. This indicates you have done everything correctly, and your website is tracking all calls and referrers correctly.

    If your call is not listed, you should make certain that the page to which you came from your google search has the Delacon call tracking embedded in the HTML code (view the source code of the page) and that it was entered correctly.
  73. What is the difference between Call Report version 1 and Call Report version 2?
  74. Please use Call Report Version 2 as Call Report version 1 is being phased out.
  75. How can I determine how long the call rang for?
  76. There is a report which gives the approximate time that the call rang for.

    You must use the billing report for this.

    Step 1.
    Select Billing Report from the Customer Call Reporting tab.



    Step 2:

    Select the radio button "Break Down of total Monthly Call Charges" and choose the month you are interested in.


    When the results appera, you can then find the call record that you were interested in.

    The highlighted value is the approximate value of how long the call rang for.

    +612XXX21015,,1300XXX953,+6129XXX7550,2012-06-26 11:22:07.000,No answer,1300XXX953,0,3,No,0.00,0.11,google,free,,http://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CI0BEBYwAA&url=http%3A%2F%2Fwww.companyabc.com.au%2Flocations%2Fsydney%2Fbondi-junction&ei=HA7pT6-rCeXmmAX-8LGGDg&usg=AFQjCNFUmyvQ1ndkmZWfWwXpWJ7k9auvmw&sig2=ziIkcsSxeUqsRG9MxWmh_w – landing page - http://www.companyabc.com.au/locations/sydney/bondi-junction – clientip - 60.XXX.131.157 – UserAgent - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_5_8) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5

    +612XXX46326,,1300XXX953,+612XXX17550,2012-06-26 10:44:58.000,No answer,1300XXX953,0,4,No,0.00,0.11,,,, – landing page - http://www.companyabc.com.au/ – clientip - 203.XXX.156.30 – UserAgent - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; FunWebProducts; GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; FunWebProducts; .NET4.0C; .NET4.0E; InfoPath.3)

  77. If we have a customer with 2 or more different 1300 numbers assigned in the past, can we see all calls in the report or just the ones made using their most current number?
  78. You can see all calls in the report for that dealer for all 1300 numbers they have or have had in the past. To do this, simply follow these instructions.

    Step 1:
    Click the Customer Call Reporting tab, and select Call Report - Version 2




    Step 2:
    Select the dealers that you are interested in -- previous dealers that have cancelled are prefixed with [CANCELLED].



    Click generate report (or Generate CSV from the dropdown next to the GO button), and you can see all the call reports for that dealer.

    In the report that is generated, you can sort the results by column name by simply clicking on the title of the column.
  79. I currently have call recording set up with Delacon. How can I sell this feature to my clients?
  80. There are a number of ways your client can set up call recording through Delacon.
    1. Delacon can offer your clients a 1300 number (or they can have their current 1300 number or DID number ported to us). Anytime anyone calls this number, the call will be recorded and the recordings will be available for download immediately after the call ends via the administration portal.

    2. A customer can call the clients main switchboard/receptionist and the switchboard/receptionist would forward that number to the Delacon number which would connect the call to the client and record the call.

    3. A customer can call the clients main switchboard/receptionist and the call can be connected to the client, and the receptionist would conference in Delacon’s number to record the call.

    4. We can offer your client a Delacon VoIP PBX account. Delacon’s VoIP packages consist of a Delacon VoIP account and Sydney (02) or Melbourne (03) Direct In-Dial numbers to which calls can be made in order to be pushed to your Delacon VoIP account. All outgoing calls will be recorded. Inbound calls can similarly be recorded by having the calls forwarded or conferenced in as discussed in point (ii) and (iii) above.
  81. How can I sell Delacon's call tracking to my clients?
  82. Simple! We sell you numbers and minutes, and you sell them how you see fit. Add on a % to the cost, package it in with other services you provide your client or charge on a cost per call/lead basis. Your client deals directly with you, and other than support issues they may have, all billing is done by you. Delacon's web portal is a white label product - this means you can brand it with your own logo and thereby allow your clients to log in to an interface bearing your company name wherein they can see their own call reports (but importantly none of the billing information).
  83. How can I change the email address for missed calls?
  84. Step 1:

    Log into the system, and then click the pencil icon next to the dealer for which you want to change them email address.



    Step 2:

    Change the email address where you want notifications to be sent. Don't forget to hit Submit when done.

  85. How do I generate a .csv in my call reporting?
  86. To generate a .csv for download, login then click on the customer call reporting tab. Then click on the yellow menu button and click Call Report Version 2.

    On the report page that follows, you will see under the date on the top left a drop down menu where you can select either generate report or generate csv. Select Generate csv and glick GO.
  87. How can my clients extend their ring time?
  88. This can be configured in your TIME OF DAY ROUTING.

    If you log into your portal and then click on the SETTINGS tab and click on the large MENU button.

     

    Then click on the Edit Details link.

     

    Then click on the CONFIGURE TIME OF DAY ROUTING icon.

    Then configure your time of day routing as needed.  We have set it for you throughout the week, but you can change it as needed.  See image below.

    You can click the E button to edit the details.  Basically, the PHONE column sets the path that the caller will be routed to when no one picks up on that phone number.  So, for Thursday (today), the caller would first be connected to: 028065XXXX;  and when this number is not connected, the caller would be routed to:  028084XXXX;  and when that caller is not connected the caller, the caller would be routed to: 028065XXXX; would lastly be routed to 041385XXXX.  And if that number does not pick up, the caller would be asked to leave a message.

    This would ONLY happen between 7am until 17:30.  And from 17:30 – 22:25 the call would be routed to 041385XXXX;

    The transfer time sets out the time between the phone numbers being transferred.  For the numbers currently listed between 7:00am – 17:30, the transfer time between each call is 20 seconds.  This means each call would ring for 20 seconds, and then be routed to the next number.  That call would ring for 20 seconds, and then be routed to the next number, and so on… This gives the receiver ample time to answer the call.

    On Saturday and Sunday, the call is routed to 041385XXXX and would ring for 5 seconds before being transferred to voicemail.  The times for Saturday and Sunday are 7:00am – 22:30.

  89. How can I download my call report specifications in XML?
  90. Below is the link to download your call reporting in xml format.

    However, you will need to manually revise the 'fromdate' and 'todate' parameters highlighted in yellow, as well as your username and your password.

    http://vxml5.delacon.com.au/site/report/report.jsp?userid=test&password=test&datefrom=2012-01-01&dateto=2012-01-31

    The fromdate is the start date of the data to be downloaded. The todate is the end date of data to be downloaded.

    The format is 'dd/mm/yyyy'.

    Download the pdf here.

  91. I am not receiving emails for some of my clients with the Delacon automated email system. How come?
  92. This may happen if someone clicked unsubscribe in the automated emails.

    “This email has been sent on behalf of demo.com.au, a website owned by demo. You can contact demo by emailing info@demo.com.au. To stop receiving emails like this, please click here: unsubscribe.”

    To re-subscribe the user, log back in to the Delacon admin portal, and click the pencil icon to edit your dealer and put in their email address again.

  93. I want to add my 1300 tracking number on the same page multiple times. How can I do this?
  94. Please view our call tracking integration pdf that will explain in detail how to do this. It is located here.
  95. How does your session based tracking work?
  96. Assume you have setup call tracking just for PPC. When a visitor comes to your website from a pay per click link, for example, this is tracked as a session. The user will see your 1300 tracking number.

    If the user closes your website (by either closing that tab or closing the browser itself) then the session is ended. A website visitor will see the same tracking number displayed for their session.

    If the user comes back to your site via an organic link, for example, then the user will see the non-tracking 1300 number for that session.
  97. Where should I add the javascript for the call tracking in my HTML?
  98. The call tracking javascript should be added at the top of your page -- ideally in your header. You should not put the javascript file in an external .js file.
  99. How can I hide the system and not let my clients know about delacon?
  100. If you want to hide your dealers / clients from seeing tbe delacon interfacean. This way you can still give them reporting but the reporting will come from GA not us. You can do this by the following way. a) Send all call tracking reports to google analytics of your clients. See 2 x tutorials below: http://www.delacon.com.au/Solutions/PhoneLeadAlert/GoogleAnalyticsAdwordsIntegrationOverview/tabid/234/Default.aspx b) Change all email addresses to goto us instead of your clients.
  101. One of our clients with a customer ID quit? Can we reuse their ID?
  102. Ideally, a new customer ID should be generated. This is because if the old client still has legacy tracking code on their website, the tracking number may still appear and calls will be tracked from that website. Contact us and we can generate a new customer ID for you.

    Our terms and conditions state that if a client quits you should take their code off their website.

    While you are waiting to take the code off the website you should:

    (i) change both the 1300 number field to the clients real telephone number.

    (ii) change both the businees ID field to the clients real telephone number.



  103. Is there any easy way for me to pull the amount of calls outside of the call centre?
  104. Step 1:

    Log into the system and then select the Customer Call Reporting Tab, and then select Hourly Report.




  105. Sometimes my iPhone is not treating paid clicks as a paid click in Delacon reports. is there a way to indicate this?
  106. If you tack on the text (querystring) indicated in the yellow highlighted area below to your paid link URL campaigns, then the system will clearly recognise that this is a paid link:

    www.YOURDOMAIN.com.au?&utm_medium=cpc
  107. How can I configure the system so that my tracking number displays when clicks come from a Google paid number, and my regular number displays otherwise?
  108. Step 1:

    Log into the system, and then click the pencil icon next to the dealer for which you want to configure call tracking.



    Step 2:
    Scroll to the bottom until you see "Call Tracking Code". Simply select the type of call tracking you would like. Each option is explained, and you simply click the link "Get Code" under each option and integrate that code into each page of your website that you want the tracking phone number to appear. For instructions on how to integrate the code, there is a pdf link under the Call Tracking Code title: "How to Integrate Call Tracking". Click this to view the pdf.

  109. Can I display multiple tracking numbers on my website page with different termination points for each number?
  110. Yes. Each of your call tracking numbers should be wrapped in a specific HTML tag. We supply you with a pdf that that covers all the steps necessary to do this.

    The process is very straight-forward, but should you have any difficulty, Delacon can assist you with your website call tracking integration.
  111. If no one is available to answer the call on our 1300 number, we would like our voicemail to answer rather than Delacon's. How can we do this?
  112. To make sure that your voicemail answers first before your Delacon voicemail is answered, you need to simply increase the transfer time of the call. To do this, follow the steps below.

    Step 1:

    Log into the system, and then click the pencil icon next to the dealer for which you want to configure transfer time.



    Step 2:

    Click the "Configure Time of Day Routing" link under Termination Number.




    Step 3:

    Click the NEW link to add configure. Select the day, the start and end time, the contact method, the email address for Missed Call Alert emails, the termination number and the transfer time. The phone number will ring the designated number of seconds and then divert to voicemail. If you enter 50 seconds, for example, the phone will ring for 50 seconds before the caller will be asked by Delacon's service for the caller to leave a message.

    If your voicemail answers after 30 seconds, then setting transfer time to 50 seconds will be more than sufficient.

  113. How can I set up my service with Delacon so that it appears to my clients that the service is completely provided by my company?
  114. Rather than have your clients log in to Delacon to see their call reports, you can send all your clients' call tracking reports to Google Analytics. This tutorial explains how to do this. You can also find further references here: Google AdWords Integration and Google Analytics Tracking

    You can also change all email addresses to go to Delacon instead of your clients.

    If you'd like a more customised solution, please contact us.
  115. How do I know if a click came from a Google paid ad?
  116. Delacon determines a click as Google paid if the following occurs:

    • referrer has aclk in it
    • landing page has gclid in it
    • landing page has utm_medium=cpc in it
  117. If there are two or more different numbers on the same page, what is the new script that I would use to wrap the div tags?
  118. We have a pdf that explains step by step the process of adding the correct script to your page to account for this. This pdf can be downloaded on your edit business details page. Follow the steps below:

    Step 1:

    Log into the system, and then click the pencil icon next to the dealer for which you want to configure transfer time.



    Step 2:
    Click on the link as indicated in the image below to open the pdf. This pdf will explain the steps involved in coding for multiple numbers on your site.

  119. How do I know if my click came from Google paid?
  120. Our rules for knowing if the click came from Google paid are:
    1. The referral must come from the Google domain (google.com / google.com.au / etc.), and one of these conditions must be met:
    2. a. The referral URL must have aclk in the referrer string or;
      b. gclid in the landing page or;
      c. utm_medium=cpc in the landing page.
      Now the click on the Google display network may not come from google.com or google.com.au. So, you should test first and let us know if our number shows up from the display network in general.

    3. Therefore if one of the above conditions is satisfied and your testing is not showing as a paid click, you can force the click to be recognised as a paid Google click by adding the following parameters to your landing page from the display network: "&campaignsource=googlepaid". If your testing does not work please let us know and we will introduce the ability to make googlepaid work using this means. Note: contact Delacon if you want to use this method to detect google paid clicks.
  121. Where can I get access to my call recordings?
  122. To access your call recordings, follow the steps below:

    Step 1:

    Log into the system, and then click on the Customer Call Reporting tab, and click on the large yellow MENU button. Select the Call Recording.




    Step 2:


    Click on the dealer in which you want to view the call recordings, and then click VIEW REPORT. The page that opens will display all of your call recordings.

  123. I receive email notifications from Delacon after a call comes into my business. What is this for?
  124. Delacon sends out email notifications to you that indicate the status of the call. For example, the email notification may tell you that the call was answered and at what time, or that the call was missed and with the phone number. This way, you can keep up to date on all calls that come in to your business.

    If you choose not to recieve these, you can click the unsubscribe link in the bottom of the email. This will unsubscribe you from future emails.
  125. How do I turn off/deactivate a campaign/number?
  126. From within your Delacon portal, you can simply change the 1300 number and the Business Identifier Number to the client's own/pre-existing number (e.g. their main number, call centre number, etc.). This works only for non rolling/dynamic numbers. See the screenshot below.

    If you're using rolling/dynamic numbers you would need to contact Delacon to turn off the campaign.

    If clients continue to phone this number then you will still get charged, but at least the number will not be shown on your clients' websites.

  127. Can I integrate my Acquisio account with my Delacon call tracking data?
  128. Our System allows our clients to export Google Adwords and “unattributed” call tracking data to the Acquisio platform through the Acquisio Web Service API and FTP updates. Details of Acquisio integration with your Delacon account can be found here.
  129. My number is not displaying, and I am sure the code is correctly entered.
  130. If you have followed all the steps correctly, a common reason why your number may not be displaying is because you have not cleared your browser's cache and then closed and reopened your browser. This will ensure that your session is closed and the tracking number will display correctly. You should do this everytime you make changes in your Delacon portal.

    For information on call tracking integration, there is a detailed pdf that explains how to do it. It can be found by clicking on the pencil icon to edit the details of any business. Then scroll to the bottom of the page to see the link called How to Integrate Call Tracking:

  131. In my Referrer Websites & Keywords report, I sometimes see paid clicks with no keywords. Why is this?
  132. To make certain that you are seeing the keywords that the user typed in to get to your site from a paid ad in Google, you can ad the following querystring to your to your paid ad link:

    ?q=
    {keyword}

    For example:

    Step 1:

    Find the ad in your Google AdWords account. Then hover over it to edit it by clicking on the pencil icon.



    Step 2:
    Select the link and alter it by appending the querystring to it: ?q={keyword}



    Google will now pull out the keywords that triggered the ad.

    Alternatively, you can also integrate your call tracking data directly into your Google AdWords campaigns. By integrating the data directly into Google, the referrer keyword data will be reported. This document explains how to do this: Google Analytics and AdWords Integration Tutorial. You can also find a further reference here.

  133. In my Referrer Websites & Keywords report, I am seeing that it is tracking free clicks as well as paid. I have set my tracking to only track paid -- why are free clicks showing?
  134. The Referrer Websites & Keywords report will display all clicks to your site -- organic or paid. It’s not tracking your phone calls, it’s only tracking all click throughs to your site. It’s similar to what Google Analytics provides. If you want to see your phone call tracking from your paid ads, then you click on the large yellow menu button, and select Call Report -Version 2.

    Keep in mind, that because you have set-up to track just Google paid, the Delacon tracking phone number will only show up when there is a Google paid click through. In other cases, it wil not show up and Delacon does not tracking these calls.

  135. In Google Analytics, how can I display the numbers of calls overlayed on the Google mapping system?
  136. First, make sure that you have integrated your call tracking data from Delacon with Google Analytics. This tutorial will show you how to accomplish this: Google Analytics and Adwords Integration Tutorial. There is also a further reference here.

    Once you have successfully integrated your call tracking data with Google Analytics, log in to your Google Analytics account.

    Click on the CUSTOMIZATION tab at the top of the page.

    Click on CREATE A CUSTOM REPORT from the links on the left hand side.

    Then, follow the images below:

    Step 1: Edit the fields as you see below.



    Step 2: Edit the fields as you see below.




    Click Save, and then and then under the Customization tab you will see:




    You will now see the Google map with your calls overlayed as pageviews.



    You can drill down deeper by clicking on an area of the map where you have pageviews, or by clicking the links as indicated below:

  137. Are the call recordings searchable by “to” numbers?
  138. Yes, they are. To see the list of all numbers for your call recordings, simply login to your account. Click the large yellow menu button and select CUSTOMER CALL REPORTING tab. Then click the large yellow menu button, and select Call Report Version 2. Then click the title Transferred on the report in the table.

    You will then see the numbers in the order that you want, and the call recordings can be found in the last column of this report.
  139. Why do some columns in my call tracking reports not have keyword data?
  140. Sometimes a user calling your website may not dial your call tracking number straight away. They may, for example, take note of your number and call it later. If users do not call in the time allotted for their session (approximately 20 minutes), then their tracking data (keywords, phone number, referral, etc.) will not be associated with their call. In this case, you would not see the tracking data appear in your reports.
  141. I have a mobile website. Where do I find the code that will allow me to do call tracking for a mobile website?
  142. You can find the tracking code for mobile websites by first logging into the Delacon portal. http://vxml5.delacon.com.au/site/jsp/login.jsp

    Then click on the BUSINESS DIRECTORY tab. Then click on the pencil icon that corresponds to the business you are focused on. Then scroll to the bottom where you see CALL TRACKING with 4 radio buttons. Select the radio button that corresponds to what you want to track. When you click a radio button, it opens up a dialog box that offers you link to MOBILE tracking code.

    Click that link and that is the code you use for mobile sites.
  143. Where do I find the number of calls that actually converted?
  144. Login to your Google Analytics account. Then go to Conversions -> Goals > Goal URLs -> Goal Completion Location

    You will then see a number against /delaconconversion.htm in Goal Completions. The number in goal completions is the number of actual calls that converted.

    "Converted" is the number of calls that got sent to Google Analytics as a live event. The only way to trigger a live Google Analytics event is for the phone call to be made while the user is on your website. As long as the browser is pointed to your website then it should convert and you should be able to see this event in Google Analytics.

    This is what occurs in 99% of all cases. However, sometimes even if it converts through Delacon's call tracking, you may not see a conversion in Google Analytics.


  145. I am having issues with Chrome appearing not to track my calls properly when I use the mobile call tracking javascript. How can this be addressed?
  146. If you add a "return false" after the execDelaconJS script it will prohibit the default click action.

    For example, add the following highlighted in yellow below.

    <a href="" onClick="javascript:execDelaconJS(XXXX, '1300111111');return false;"><span id="numdiv_XXXX_0" style="">'1300111111'</span></a>

    (The XXXX should be replaced with your Customer ID, and the 1300111111 number would be replaced with your custom number. )
  147. How can we add spacing to rolling numbers?
  148. To add spacing for rolling numbers, you will need to send a request to Delacon and we can format or add spacing to rolling numbers for you.

    For non-rolling numbers, you can do this yourself. Please see question 8 above on instructions:
    "How can I display the Delacon 1300 number on the site with spaces (1300 123 456, for example) rather than as 1300123456?"
  149. How do I disable call notification emails?
  150. The easiest way to accomplish disabling notification emails, is to change the email address in the client details section on the Delacon portal.

    You can  do this by first logging into the Delacon portal at http://vxml5.delacon.com.au/site/jsp/login.jsp

    Click on the ‘Business Directory' tab, and then click the pencil icon of the client you want to edit.

    On the edit details page that follows, you can change the email address to a different one or a dummy email address so that the client will no longer receive notification emails.

    Alternatively, in the notification emails that get sent out, there is an unsubscribe link at the bottom of the emails. The client can click this unsubscribe link.

    However, note that if you, or the client, edit the termination details, it will re-subscribe the client to the emails, and the client will have to click the link again.

  151. In applying the call tracking code to our site, can we replace the div tag with a span tag when wrapping our numbers?
  152. Yes. You can use a span tag or a div tag. So long as the id is in the tag, then the tracking will function properly. For example, both of these will work equally well.

    <div id="numdiv_XXXX_0">{phone number}</div>
    or
    <span id="numdiv_XXXX_0">{phone number}</span>

    When using the span tag, your number will appear inline.

  153. How can your code be used with Google Tag Manager?
  154. Log in to your Google Tag manager account.

    Step 1:
    Click on new NEW TAG.





    Step 2:
    Name the tag and select Custom HTML tag





    Step 3:
    Paste in your Delacon tracking code. Make sure that you include the script tags.
    This is the Delacon tracking code you will need to use in place of the tracking code you are provided in the Delacon portal. Update the portions in yellow with your information:
    <script type="text/javascript">
    <!-delacon start->
    var cids="<cids seperate by comma>";
    var refStr = escape(document.referrer);
    var dd = document, ll = dd.createElement('script'), ss = dd.getElementsByTagName('script')[0];
    ll.type = 'text/javascript'; ll.async = true; ll.src = ('https:' == document.location.protocol ? 'https://' : 'http://') +
    'vxml4.delacon.com.au/sited/ref/phonenum.jsp?m_id=XXX&cids=' + cids + '&ref=' + refStr;
    ss.parentNode.insertBefore(ll, ss);
    <!-delacon end->
    </script>
  155. In applying the call tracking code to our site, can we replace the div tag with a span tag when wrapping our numbers?
  156. Yes. You can use a span tag or a div tag. So long as the id is in the tag, then the tracking will function properly. For example, both of these will work equally well.

    <div id="numdiv_XXXX_0">{phone number}</div>
    or
    <span id="numdiv_XXXX_0">{phone number}</span>

  157. I want to have a custom dashboard in Google Analtyics that gives me an overview of my call tracking data.
  158. You can do this by first logging in to your Google account. Then integrate your Delacon call tracking data into Google Analytics. This tutorial shows you how: Google Analytics and AdWords Integration Tutorial. There is also a further reference here.

    Then, log into your Google Analytics account. Once logged in, run this link.

    • Once set-up, you will have:
    • Average Call Length
    • Calls Answered
    • Total and Average Call Duration by Source
  159. How can I determine what keywords came from paid vs organic Google Analytics?
  160. Log in to your Google Analytics account. Click on the Customization tab, then click on your Call Tracking Report. Scroll to the bottom of the page and under the column EVENT CATEGORY click callcount.

    The following page will list your clicks from various sources. To find out how many came from google-paid, click that link.
  161. My call tracking javascript is integrated on my website, and the phone number is coded properly, but it's not tracking. What could be the problem?
  162. Make sure that the comment tags <!-- DELACON START --> and <!-- DELACON END --> are on separate lines. If they are on the same line as your javascript, they may act to comment out your javascript code.
  163. I am not seeing any tracking data in my call reports. I only see that users called my tracking number. Why is this?
  164. Your javascript call tracking code is not implemented properly or at all. Check your website to make sure that your call tracking script is embedded correctly. Instructions can be found by referring to question 20 above.
  165. What is SMS360 and how does it work?
  166. sms360 works by sending out a customised SMS message to your customer following a phone interaction.

    As an example, a potential customer calls your organisation from your website to make an enquiry.

    The moment the call has concluded an automated SMS is generated and sent to the customer. This SMS was completely customised by the client.

    The customer SMS response is sent back automatically to a nominated email address of the organisation the customer called.

    For more information on sms360, click here.

    If you would like to set up sms360, contact a Delacon sales associate.
  167. Does Delacon integrate into Marin Reporting & Analytics?
  168. Yes. If you would like to integrate your call tracking data into Marin Reports, please contact us and provide us with your Delacon ID's if you want us to integrate your account.
  169. I have multiple CID's. How do I properly put in the tracking code?
  170. Do not add your javascript code multiple times on your website page for each CID, but rather add the tracking code once on each page you want to track calls and group your CID's together as highlighted below:

    <script type="text/javascript">
    <!-delacon start->
    var cids="XXXX, YYYY";
    var refStr = escape(document.referrer);
    document.write(unescape("%3Cscript src='" + ('https:' == document.location.protocol ? 'https://' : 'http://') + "vxml4.delacon.com.au/sited/ref/phonenum.jsp?m_id=AA&cids=" + cids + "&ref=" + refStr + "' type='text/javascript'%3E%3C/script%3E"));
    <!-delacon end->
    </script>

  171. How do I send live (online) and non-live (offline) conversions to Google?
  172. A live conversion (online) event is an event that occurs when the user keeps their web browser open and makes a phone call.  We then send a Google Analytics event to Google from the users web browser as the phone call happens. Note that it normally takes up to 10 minutes to see these events in Google. These events can be imported into Adwords.

    A non-live (offline) conversion includes both online and offline call tracking data.  The data also includes calls that may happen when the user calls after the web session.

    To push your call tracking data to Google Analytics for either online or offline conversions follow these steps first:



    Step 1: Log into the Delacon portal





    Step 2: Click on the Customer Call Reporting tab and click the yellow MENU button



    Step 3: Select Add Google Analytics




    Step 4:
    Select the profile ID that you want to add




    Step 5:
    Enter your Google Profile ID.  You can find this by logging into your Google Analytics account and clicking on the Admin tab.  Your profile ID is on the top bar and starts with UA-.  You will need to include the full profile ID in the input field (example: UA-XXXXXX).




    Step 6: Select whether you want to track BOTH live (online) and offline tracking data or one or the other from the drop-down menu. 

    Note that if you use the same Google Profile ID and send the tracking data to Google for BOTH online and offline conversions, the data will be aggregated together.  You can avoid this by creating a separate Google Profile ID for each type of conversion.





    Step 7: Click INSERT when done.


    Step 8: If you made any errors, you can delete your entry by clicking the X button.


    NON-LIVE (offline) CONVERSIONS
    You will now need to set up your account in Google Analytics to receive the call tracking data that Delacon has pushed there.  You can follow the steps as indicated in this pdf:
    Google Analytics and AdWords Integration Tutorial. There is also a further reference here.
    Note that your data is pushed to Google once per day at midnight, so you will need to check the following day to see your data in Google Analytics.


    LIVE (online) CONVERSIONS
    You will also need to set up your Google Analytics account for live conversions.  This pdf here explains how to do this. 
    Google Analytics and AdWords Integration Tutorial. There is also a further reference here.

  173. What does the "Y" column refer to in the call tracking in the reporting?
  174. This column refers to a live conversion. This means that the user has called the tracking number within their web session. The data has been successfully pushed to your Google Analytics account and thus counted as a conversion. This is illustrated by the "Y" in the column. You can find more information on Live Conversions at Google Analytics and AdWords Integration Tutorial. You can also find a further reference here
  175. I am currently doing split testing. WIll your tracking code work with my split tests?
  176. We have developed a special tracking code for split testing or for any page on your site that may switch to another page very quickly.

    Note that this code only applies to the entry or landing page that users access via a click from a search engine. If your switch testing or redirection is on another page inside your web site, then this does not apply.

    The special tracking code should be put on the landing page as well as the page to which it switches. Contact us so we can provide assistance with this tracking code.
  177. The email alert has a different time stamp than the time stamp in the reporting. Why is this?
  178. The report lists time stamp of the incoming lead. The email alert will show the time stamp when the caller made the call.
  179. How can I view the previous months billing split into fixed monthly charges and call recording costs?
  180. Login in to your account.

    Click on the Customer Call Reporting tab. Then click on the Menu button and select Billing report. 

    Towards the bottom of the 'Billing Report' screen, you will see a list of radio buttons to choose from as well as a drop down menu for the number you wish to view and the date periods you would like to view the report from.

    To view a quick monthly summary of your call charges:

    1. Select from drop down menu whether you wish to view "All numbers" or a selected number
    2. Select "Total monthly call..."
    3. Choose your required month and year
    4. Select "html"
    5. Click on View "Report" to view a detailed monthly summary of your call charges
    6. Select from drop down menu whether you wish to view "All" numbers or a selected number
    7. Select "Break down of total..."
    8. Choose your required month and year
    9. Select "csv"
    10. Click on View "Report"
    11. You will be prompted to save the file, which you can open, which will provide a detailed breakdown of your call charges for the particular month you chose.

    You can choose both reports (without call recording and with call recording) to get the full billing details and add the amounts together.

  181. Do you offer any video tutorials on how to integrate call tracking?
  182. Yes. We currently have two videos. The first offers an overview of how call tracking works. And the second offers a tutorial on how to integrate Phone Lead Alert for live conversions into your Analytics and Adwords account. The videos can be found on the support page of the Delacon website here.
  183. Is there a minimum time frame the customer has to be on the phone for it to be tracked?
  184. The call can be tracked even if the call lasted for just 1 second.
  185. Can my tracking and non-tracking number still be clickable on a mobile device?
  186. To get this functionally you will need to use the Delacon tracking code for mobile websites rather than the standard tracking code. This code provides a clickable link. This will work for any phone number so long as it is not a text number (e.g. 1300 CALL US).

    To get the mobile code, please log into your account at http://vxml5.delacon.com.au/site/jsp/login.jsp and click on the pencil icon next to the business name. Scroll down to "Call Tracking Code", expand the option for what you are currently tracking (e.g. Track All References) and select the mobile tracking code.

    You might prefer to style the link using CSS so that the link will not change colour or add an underline to the displayed phone number.
  187. Why are conversions not showing up in Google Analytics?
  188. In order to get your call tracking to display in Google Analytics, you must first set up both your Delacon portal and your Google Analytics account properly so that the call tracking reports in Delacon can be pushed to Google Analytics.

    • Login to your account at http://vxml5.delacon.com.au/site/jsp/login.jsp
    • Click the Customer Call Reporting tab
    • Click the Menu button, and select the 'Add Google Analytics' link
    • Select a company that you want the call tracking data pushed to Google Analytics, then enter the Google Analytics Profile/Tracking Id, and click the 'Insert' button

    This creates a new mapping. You must have already created a custom report in Google Analytics. Our system will upload data every midnight, then you should be able to see the data in you custom report the following day. These steps are detailed in our Google Analytics and AdWords Integration Tutorial here. This covers both AdWords and Analytics.

    If you would like to reference either separately, you can view the Google Analytics (offline) tutorial here and the Adwords/Analytics Integration (online) pdf here.
  189. What is the default Whisper message in my account if I toggle the Whisper switch to 'on'?
  190. There is no default whisper message. You must first create one or have Delacon create one for you. You can do this by logging in to your account and clicking the 'Settings' tab and then 'Change Whisper Message'. You can upload a whisper message for one specific dealer or a master whisper message that will apply to all dealers. There are specific requirements for the wav file that you record and upload. That is covered here.
  191. If I want to order additional numbers, how do i do it?
  192. If you fill out the following paragraph and send back to us, we can set up additional numbers under your account.

    [Customer name] hereby requests Delacon Pty Ltd ABN 42074596553 (“Delacon”) to supply to it [quantity] of additional [DID]/[Toll Free] Numbers for use with the Phone Lead Alert product currently utilised by [Customer name]. The additional number/s is/are to terminate to [number/s]. [Customer name] agrees that (a) the charges for the additional number/s specified in this email will be as set out in the Application Form previously signed by [Customer name] and (b) the Terms and Conditions applying to the additional number/s will be as set out in the Application Form previously signed by [Customer name].
  193. Do you support receiving SMS to our call tracking number?
  194. No. SMS text to your tracking number will not successfully be delivered.
  195. If someone just calls my tracking number without clicking on any link, then how does the Delacon link to my Google Analytics?
  196. If you select to track "All References" in the Delacon portal then users don't have to click anything. With "All References" selected, your tracking number will be displayed even if users come to your site by typing in your URL directly (as well as all organic and paid links).

    This tracking information is still captured and would be sent to Google Analytics.

    Also, if someone writes down the tracking number, for example, and then calls the number, say, 6 hours later, then this call is recorded, but obviously none of the keywords and tracking data would be included, because it can't be matched (unless you have enough rolling numbers to cater for 6 hours worth of matching).

    There is a rolling number calculator that will help you in finding out how many rolling numbers you need.

  197. How do I update my credit card and account details?
  198. You can contact accounts to do this at accounts@delacon.com.au
  199. If the parameter q is not found in the referrer and landing page, can I use any other parameter?
  200. Yes. You can use the utm_term instead. To develop a proper URL, you can also use Google URL Builder.
  201. If a visitor comes to my site and sees a rolling number but writes it down and calls later, how is that then linked back to the keyword they came in on if now someone else has called with that number?
  202. To answer your question, yes, it is possible to track this person back to the keywords. It would require there being enough tracking numbers to cater for individuals having that number for an extended length of time. So technically, yes it is possible. The key consideration here is the cost of maintaining larger quantity of numbers versus the benefit of the additional data that you area able to capture. Generally, it is for this reason that call tracking tends to be limited to the session based caller, as this provides 90+% of all calls.
  203. Is there a place for me to edit the layout and words for the email alerts that get sent out?
  204. We can customise the subject field and the content of the email. If this is something you would like done, you will need to contact us regarding the details.
  205. I am seeing an extra DID number attached to my number. What is it?
  206. The number you see is used internally for routing the calls from your 1300 number. The actual call flow is:

    YOUR 1300 NUMBER -> INTERNAL NUMBER TO ROUTE THE CALL -> YOUR TERMINATION NUMBER

    All your 1300 numbers will have Delacon 02 numbers associated with them.

  207. How is my billing set-up with my account? How often do I pay?
  208. Most accounts are set up as a pay-as-you-go (PAYG) account, which means that charges are debited from your account balance as they are incurred. This means monthly fees and call charges are all deducted from a prepaid balance. As your account balance reaches a low amount, we process a top-up for you to add credit to your PAYG account.

    On the following working day, a direct debit transaction would occur from your designated payment account for the amount we topped up your account.

    You can view all your billing details and tax invoices via the Delacon Portal http://vxml5.delacon.com.au/site/jsp/login_r.jsp

  209. I updated my termination number in the portal and my tracking method, but I am not seeing this reflected on my site or in my call tracking data.
  210. If you have rolling numbers you will not be able to update some of the features in the portal, such as your business identification number, your termination number, your 1300 number, and your call tracking method.

    If you require any of these to be updated, you can contact us and we can update this for you.
  211. How can I see all the pages that my website user visited within his session?
  212. Extra tracking can show you all the pages that your website user visited within his session. You can set options to just show the last page the user browsed to on the site when his session ended. You can also set options to show from which page the call is made.

    More details and exactly how to implement this are laid out below:

    The new tracking feature adds extra tracking which can track the user history along the web site as well as the entry landing page and referral information.  There are three options that can be set. These are described below:

    Two parameters are required: extTrkStr (mandatory) and extTrkAction (optional).  
    They should be placed in the beginning of Delacon's tracking code on every page of your site where you have added the tracking code.

    If the extTrkStr is not defined or an empty string like this:
    extTrkStr="";
    then the extra tracking feature will not have an effect.

    If only this parameter is defined, then the string will be added to the extra tracking information of that session.  However, if the page is visited again, the string will not appear twice.

    If extTrkAction is defined as "a" like this:
    extTrkAction="a";
    then the extTrkSTr will be appended to the extra tracking information even though it is there before.

    If extTrkAction is defined as "u" like this:
    extTrkAction="u";
    then the extTrkSTr will be used to replace the previous information.  So in other words, it will keep track of the last page tracking string the user visits.

    If extTrkAction is defined as "c" like this:
    extTrkAction="c";
    then this is similar to the option "u" except the update will not occur when the entry is matched by a call.  In this way, the extra tracking information is on the page when the call is made.

  213. We have a few different company websites. Can we used shared numbers across multiple sites?
  214. We advise to not use shared numbers across sites. Even if there was a pool of numbers used by multiple sites, that is not the ideal set up. The best practice is for each site to be treated separately and given its own separate number/s. One number may be enough on each site and you accept the risk that there might be occasions where the visitor here and there isn’t accurately tracked. Or you can reduce that by using rolling numbers on each site.
  215. What if two people arrive on my site within moments of each other -- how is tracking accomplished?
  216. Assuming you don't have rolling numbers, then if a user comes to your site at, say, 10.10am and sees your tracking number, and another user comes to your site moments later at, say, 10:11am, then they would both see the same tracking number. However, if the user who arrived first (10:10am) called your tracking number, your reporting would attribute that call to the second user (10:11am).

    This is why we advise you have rolling numbers. This way, each person that visits your site would see a unique tracking number. Your site traffic will determine the volume of rolling numbers you would require. You can determine how many rolling numbers you require by using the Rolling Number Calculator.
  217. How do we change our termination number?
  218. First, login to your account at: http://vxml5.delacon.com.au/site/jsp/login.jsp
    Then click on the Business Directory tab, and click the pencil icon next to the business you want to edit.

    On the edit page, scroll to Termination Number and enter the Termination Number you want your calls to divert to. You can enter multiple termination numbers separated by a semi-colon. This has the effect of the call being routed to the next number in the sequence if the previous number did not pick up.

    You will not lose any call tracking information if you have entered multiple numbers this way.

    Note that if you have rolling numbers on your account, you will need to contact us to change the termination number for you.
  219. How can we find the geography of our callers?
  220. First, login to your account at: http://vxml5.delacon.com.au/site/jsp/login.jsp

    Then click on the Customer Call Reporting tab, and click the yellow menu button, and click on Call Report - Version 2.

    In the report there are columns for State and Suburb for all landline calls.

    If you have integrated your Google Analytics account with your Delacon tracking reports then, because we capture the IP address, you should be able to get your geographical metrics by following the question and answer here.
  221. Is one phone number required per keyword tracked?
  222. No, you do not need one phone number per keyword. The amount of call tracking numbers you will need is dependent upon your site traffic. For further information on how many call tracking numbers you may need you can use our call tracking calculator located here: http://www.delacon.com.au/rollingNumberCalculator/
  223. How quickly does the call tracking number replacement take?
  224. The call tracking number appears once the javascript is loaded in the page. Our current javascript is placed in the header of your page, so will load first and your current contact number will switch to the call tracking number very quickly. You may see the number switch quickly as the page loads, but this is normal and does not compromise any call tracking accuracy.
  225. Is there a way to track Facebook advertising?
  226. In order to track calls from Facebook, you can change your call tracking method to Track CPC Campaign Medium. To do this, follow the steps below:

    Step 1: Log into the Delacon portal




    Step 2: Click on the Business Directory tab.




    Step 3: Select Track CPC Campaign Medium from the drop down menu.



    Please note, that in your URL's you must have "utm_medium=cpc" (without the quotes). Confirm that it is tracking correctly by testing it.
  227. How can I adjust the look and feel of my 1300 number after I add the Delacon tracking script and HTML mark up?
  228. When you add the call tracking script, you will need to wrap your 1300 numbers in an HTML tag called a div tag. In the div tag you will attach an ID number to this. What is important is that the id tag be there -- so, realistically, you needn't only use a div tag. Other HTML tags will work, such as span, so long as the ID number is within the tag.

    If your number does not look stylistically correct, you will need to adjust it using CSS - not graphics. If you are unsure how to do this, contact your Web Designer so he/she may assist. Delacon may also be able to assist you in guiding you how to alter the look and feel of your number.
  229. How quickly does the tracking number replace the non-tracking number on my site?
  230. The call tracking number appears once the JavaScript is loaded in the page. Our current JavaScript is placed in the header of your page, so it will load first and your current contact number will switch to the call tracking number very quickly. You may see the number switch quickly as the page loads, but this is normal and does not compromise any call tracking accuracy.
  231. How quickly does the "Show DNIS" function in the account activate.
  232. You can change this selection at any time and the changes will take effect immediately. This will have the effect of displaying the DNIS number instead of the caller ID on the receiver.
  233. I want to rebill my customers for the call tracking service. How do I keep track of the minutes they have used?
  234. Step 1: Log into the Delacon portal




    Step 2: Click on the Call Reporting tab

    Once you've clicked on the Call Reporting tab, click on the MENU button and select Billing Report.

    To view your call charges, scroll towards the bottom of the 'Billing Report' screen. You will see a list of radio buttons to choose from as well as a drop down menu for the tracking number for which you wish to view the billing report. You should also select the date range.

    To view a quick monthly summary of your call charges:

    1. Select from the drop down menu whether you wish to view "All numbers" or a selected number.
    2. Select "Total monthly call charges without call recording".
    3. Choose your required month and year.
    4. Select "html"
    Alernatively, you can also:
    1. Click on "View Report" to view a detailed monthly summary of your call charges.
    2. Select from the drop down menu whether you wish to view "All" numbers or a selected number.
    3. Select "Break down of total monthly call charges without call recording".
    4. Choose your required month and year.
    5. Select "csv".
    6. Click on "View Report".
    7. You will be prompted to save the file, which you can open, which will provide a detailed breakdown of your call charges for the particular month you chose.
    With the above information, you could choose each client whose charges you wish to view using the csv format, and see all their call details (e.g. Duration of Call, Call Result, Billing Charge etc).

    Based on that you can then choose your own method for billing them (e.g. marking-up each call charge by a fixed percentage).
  235. Does my Delacon call tracking data integrate with Marin Software? If so, how can I do this?
  236. Yes, Delacon offers integration with Marin Software. Delacon’s system allows our clients to export Google Adwords and “unattributed” call tracking data to the Marin platform through the Marin Web Service API and FTP updates. We have created a pdf that offers an overview of how to integrate with Marin. This is located here.

    Step 1: To integrate Marin, login to the Delacon portal at: http://vxml5.delacon.com.au/site/jsp/login.jsp then click on the Integrations tab at the top, and select Marin.




    Step 2: Now match your Marin account with your Delacon account by selecting each from their respective columns:



    For futher details, see the Marin Integration pdf here.

  237. Can I use my main current online number as one of my rolling numbers?
  238. It is probably not a good idea to make your main current number one of your rolling numbers. If you use your current number on business cards or anywhere else offline, it may cause inaccuracies in the call reporting. People presumably would call your current number from received business cards in the past, or from your number saved in their contact information.

    You can still track this number on its own, however, by allowing Delacon to provide call tracking services specifically for this number.

    It might be worthwhile to check our rolling number calculator which will tell you how many rolling numbers you would need give you the most accurate tracking. It is located here: Rolling Number Calculator.