Customised Solutions > Franchise Solutions

Use post code routing to close the distance between you and your customers, and maximise the potential of your 1300 or 1800 number.

With the Store Locator system when your customer rings your convenient national 1300 or 1800 number they are greeted with a promotional message of your choice. He, or she, is then prompted to enter a postcode of his, or her, choosing. The Delacon system then transfers your store to their closest outlet, where your local staff are waiting to finalise that sale.

Any business with a geographical presence can utilise this service. A sampling of businesses include:

• Retail chain with more than one location;
• Franchise wanting to not only provide its Franchisees with valuable and geographically relevant sales leads, but also keep track, through the Store Locator reporting features, the quantity of those leads;
• Manufacturing company who wants to boost sales by having one simple number that directs consumers to their closest stockist;
• After Care Service focused company who wants to connect consumers to their local registered technical support agent;
  
  
• Phoneword owner and advertisers. Mangers of phone number such as 1300 RETAIL needing a way to transfer callers to their closest location and to then account and bill the stores for each provided lead.

But you can not just consider the benefits of this product in terms of how easy it makes turning phone leads into sales. While your staff may be only too happy to provide the details of a closer store to your potential customer, not only is this time wasted but it is putting more barriers between your customer wanting your product and being able to make that purchase. You want to know that when that phone is ringing, it is ringing in the right location.

Some other key benefits of Delacon's Franchise Solutions:

• Market Research. Due to the Store Locator logging all caller entered post codes, businesses have live information about where their customers are located. By pinpointing areas of high and low customer concentration, businesses can see where they need to target marketing campaigns, see areas where another store or franchise would be profitable and see real time responses to leaflet drops and other promotional activity.
  
  
• Demonstrate ROI. Using advertisements featuring central 1300 numbers franchises, and businesses, are able to provide detailed feedback to each store on exactly how many phone leads are being provided;
  
  
• Monitor Staff. The reporting package means businesses have the ability to monitor the phone call handling procedures at all locations, both as a manager and a franchisor. This is enabled through the Store Locator reporting package that records the location each call is transferred to, which calls are answered by voice mail, which calls are being picked up by staff and the duration of answered calls;
  
  

• Receptionist Package. Make the most of incoming phone leads using the virtual Receptionist package. Features include providing location information and then taking voice messages for any missed calls, transferring to different numbers at different times of the day if needed and allowing real time changes to routing to be made.

  

  
  

Want to know more about how a Delacon 1300/1800 Post Code Routing Package can help your customers reach the person they need to talk to first time every time.

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