Customised Solutions > Franchise Solutions

 

Use post code routing to close the distance between you and your customers, and maximise the potential of your 1300 or 1800 number.

Transfer every call to the closest outlet

Delacon’s franchise solutions incorporates a state of the art proprietary postcode routing platform ensuring that calls to your central 1300 or 1800 number area directed to your nearest outlet. Delacon’s Store Locator feature can either prompt a caller to enter their postcode and be routed through to the nearest franchise, or the store locator can pick up the state, city and exchange the caller is calling from. Calls are then automatically transferred through to the franchise closest to where the caller is calling from!If you always wanted your calls to be answered if a particular franchise is closed or maybe already on another call, the Delacon platform can also forward calls through to a central call centre or to the next closest franchise. This means all callers calling your business get through to speak to a representative.

While you have a potential customer on the line, why not use that opportunity to let them know more about your business? Delacon’s Franchise Solutions provides the capability for in-call messaging. So while a caller is on the line and being transferred through to your nearest franchise the Delacon platform can play informational messages about particular products or services that your franchise provide, or about particular deals that your franchise has available.