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Missed Call Notification

The notification email template guide

One of the great features we have is the call notification email. The email can be sent to your business each time your business receives a call. The email can include information on the phone call received including its duration, whether it was answered or unanswered and the time and date of the call.

If you would like to receive call notification emails please contact your account manager with the fields you would like included and they can set this up for you.

The complete list of fields available is below:

 Email Notification Fields
Field Name  Description
 ANI  Caller’s phone number.
 DNIS  The number dialed.
 C_id  Company ID.
 pkey_in  Delacon’s Call ID that is displayed in our reporting.
outboundANI  The number displayed on the call receiver’s screen.
 pkey_out  Outbound call ID.
 hanguCcause  The description of the hang-up.
 ANSWEREDTIME  The duration in seconds answered.
 seconds  The duration in seconds answered.
 CallStatus  The status of the call.
 transfter_to  The termination number.
 siteref_pkey  Displays call tracking URL.
 file_name  Call recording file name.
 email   Address of the notification email.
 server  The server address of web portal to download call recording or voicemail.
 from  Who the email is sent from.
 subject  The email subject.
 name  The department name (business name).
 date  The date of the call.
 time  The time of the call.
 p_id  IVR Option ID e.g Accounts or Sales.
 url  The call tracking URL.
 searchEngine  The call tracking Search Engine.
 searchType  The call tracking Search Type.
 keywords  The keywords that generated the call.
 referral  URL before landing page.
 browser  The browser the caller used.
 clientIP  The IP address of the caller.
 landingPage  The page the caller first landed on.
 extraTracking  Displays any extra tracking parameters that you have set up.
 siteref  Additional information on the call tracking URL.
 dtmf  The IVR option the caller selects.
 dtmf_log  The name of the IVR option the caller selects.
Examples of our Call Notification Emails:

We provide five variations on our call notification email, depending on the status of the call:

  • Answered
  • Unanswered with Voicemail
  • Unanswered no Voicemail
  • Busy with Voicemail
  • Busy no Voicemail
Answered Email

Subject: Call Received

Hi John,

Just a confirmation message to let you know a potential customer just called your business.

The call came from ‘tel:0412 345 678 and was received at 16:26 EST on 05/09/2016 and was answered.

The caller selected 1-Sales from the IVR options.

The duration was 120 seconds and the keywords were ‘red cars’.

Regards,

Customer Service Team.

Unanswered with voicemail

Subject: Missed call with Voicemail

Hi John,

Just a quick message from to let you know a potential customer just called your business. The call was unanswered and they left a voice message which is attached to this email.

The call came from ‘tel:0412 345 678 and was received at 16:26 EST on 05/09/2016.

Regards,

Customer Service Team.

Unanswered no voicemail

Subject: Missed call no voicemail

Hi John,

Just a quick message from to let you know a potential customer just called your business. The call was unanswered and they did not leave a voice message.

The call came from ‘tel:0412 345 678 and was received at 16:26 EST on 05/09/2016.

Regards,

Customer Service Team.

Line busy with voicemail

Subject: Line busy with voicemail

Hi John,

Just a quick message from to let you know a potential customer just called your business. The line was busy and they left a voice message which is attached to this email.

The call came from ‘tel:0292884637’ and was received at 11:32 EST on 23/09/2016.

Regards,

Customer Service Team.

Line busy no voicemail

Subject: Line busy no voicemail

Hi John,

Just a quick message from to let you know a potential customer just called your business. The line was busy and they did not leave a voice message.

The call came from ‘tel:0292884637’ and was received at 11:32 EST on 23/09/2016.

Regards,

Customer Service Team.

Example of an Answered Call Notification Email with fields names

Subject: [Subject]

Hi [name],

Just a confirmation message to let you know a potential customer just called your business.

The call came from ‘tel[phone] and was received at [time] on [date] and was [CallStatus].

The caller selected [dtmf] [dtmf_log] from the IVR options.

The duration of the call was [second] seconds and the keywords were [keywords].

Regards,

Customer Service Team

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